Support
Good information should be easy to find — from product setup to orders, manuals and warranty help.
Good to know. Easy to find.
Contact info@aisek.com for product questions, compatibility checks, order support, documentation or warranty assistance. Typical response time: 1–2 business days.
For order support
Include your order number, purchase email and a concise description of what you need.
For product or compatibility questions
Include the product name and relevant setup or rail details. For Awaken 800, verify rail type and available clearance before purchase and installation.
For warranty support
Include proof of purchase plus clear photos or a short video showing the issue. Do not send a product back until support provides return instructions.
Please read our AWAKEN 800 user manual before first use. Infrared laser viewing requires compatible night-vision equipment, which is sold separately.